Faqs

My Account

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

Yes. Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page

HOW DO I SIGN UP/CREATE AN ACCOUNT AT bashirahmadtextiles.com?

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.

I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?

Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?

By signing up an account with bashirahmadtextiles.com, you will be able to access and manage your account information easily. This includes:
Changing your password
Updating your billing or shipping address
Checking your order status
Viewing your complete order history
Managing your e-mail preference settings (e.g. choose whether to receive mails from bashirahmadtextiles.com)
Update Address book

ORDER

HOW CAN I PLACE AN ORDER?

In order to place an order with bashirahmadtextiles.com, you will be required to:
Changing your password
Sign in to your online account
Shop for the items you want
Add the items to your Shopping Bag
Proceed to checkout
Enter billing and shipping information
Provide payment information
Review and submit your order
Check your order status

HOW WILL I KNOW IF BASHIRAHMAD HAS RECEIVED MY ORDER?

After you place your order, you will receive an acknowledgement e-mail from bashirahmadtextiles.com to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?

A sales order summary is an auto-generated e-mail where bashirahmadtextiles.com acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by bashirahmadtextiles.com. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?

If there is any missing item(s), please contact at orders@bashirahmadtextiles.com.

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

HOW DO I TRACK MY ORDER STATUS?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

AM I ABLE TO TRACK MY ORDER?

Yes. When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.